Most veterinary professionals learn about pet insurance on the job—often one client question, denied claim, or confusing pre-authorization at a time.
In this webinar, Jules Benson, BVSc, MRCVS, will break down the fundamentals of pet insurance while tackling the questions that can be harder to answer in practice. From understanding where claims commonly stall to navigating pre-authorizations, documentation gaps, appeals, and pre-existing condition determinations, this session is designed around the real-world situations veterinary teams encounter every week.
Attendees will also learn how better systems, clearer documentation, and role-based escalation can help teams respond more confidently to coverage questions while meeting growing client expectations for financial transparency and speed.
What you'll take away
- A clearer understanding of the standard pet insurance claim pathway and where claims commonly stall
- Practical guidance on pre-authorizations, including what they do—and do not—guarantee
- Key documentation details that can affect whether a condition is considered new or pre-existing
- How to distinguish a legitimate medical record addendum from an inappropriate alteration
- A role-based approach for escalating coverage questions to the right team member
- Insight into changing pet-owner expectations around financial transparency, convenience, and speed
