VCA Practice Overage email to Member/Practice
The following process explains what occurs when there is an overage balance on an accreditation kit order
VCA requires all invoices be paid by Corporate, so email VCA AP a PDF copy of invoice using the above email format + referencing VCA practice name and # in subject line and body, and then send this to the practice manager/medical director.
We offer newly accredited practices a $200 credit to be applied to AAHA branded merchandise such as lapel pins, window cling decals, brochures etc to educate clients about AAHA Accreditation.
These used to be called PR Kits internally, but we’re now consistently calling them Accred/Accreditation Kits.
Sometimes a practice will order more than $200 worth of merchandise and anything over $205 will need to be paid for by the practice.
Here is an example of what we can send to the member (template created under Service Templates in HubSpot)
Subject: Notice: Remaining Balance Invoice for Your Accreditation Kit Order
Hello,
We trust this message finds you well. We have successfully processed your Accreditation Kit order. However, as the order exceeds the $200 credit limit, we have invoiced VCA Corporate for the remaining balance of $114.
Please find the attached PDF copy of your invoice for your records. As our policy requires orders to be paid for in full before shipping, we kindly ask for your patience as we await payment from VCA Corporate. Once received, we will promptly proceed with sending your order to the warehouse for shipping and fulfillment.
Thank you for your understanding and cooperation. Should you have any questions or require further assistance, feel free to reach out.
Best regards,
If you have any feedback on this article, we would greatly appreciate it if you could send it to liana.jensen@aaha.com.