Unpaid Initial AAHA Member Dues - Accreditation Kit Order Delayed
Reminder email to member to pay PAPM dues before ACCRED KIT order can be processes.
Please note:
To finalize their transition from a pre-accredited practice to an officially AAHA Accredited member, all PAPM dues must be paid.
This means A-team and MXS cannot process their accreditation kit order form until the final dues show up in NF as paid or on a payment plan.
It doesn’t matter if payment is “in the mail” or “submitted to accounting to pay”, until our accounting team has received payment and applied in in NF, the practice still counts as unpaid.
If a practice sends an Accred Kit order form before their dues are paid (or if their AS forwards it to be without checking themselves) Reply to the email with this template and Carbon Copy(cc) the practice manager, medical director, and their AS, as needed.
Note if their dues are paid via a Corporation like VCA, note in email “we’re still waiting on payment from Corporate and will process the form once payment comes in”, and take out the payment methods bit.
Here is an example of what we can send to the member (template created under Service Templates in HubSpot)
Subject: Urgent: Unpaid Initial AAHA Member Dues - Accreditation Kit Order Delayed
Hello,
We trust this message finds you well. We've noticed that the invoice # xxx for your initial AAHA Member Dues for 2023 remains unpaid. Unfortunately, we are unable to process your Accreditation Kit order until payment has been successfully submitted.
To settle your dues promptly, you can log in to aaha.org or call us at 1-800-252-2242, Monday through Friday from 8:00am to 5:00pm Mountain Standard Time. Once we receive your dues payment, we will expedite the processing of your order.
We appreciate your time and consideration in resolving this matter promptly. If you have already made the payment, kindly accept our thanks, and please disregard this reminder.
Thank you for your commitment to AAHA and your dedication to maintaining high standards in veterinary care.
Best regards,
(Your Signature)
If you have any feedback on this article, we would greatly appreciate it if you could send it to liana.jensen@aaha.com.