Overdue balance on Accreditation Kit order Action
The following process explains what occurs when there is an overdue balance on an accreditation kit order.
We offer newly accredited practices a $200 credit to be applied to AAHA branded merchandise such as lapel pins, window cling decals, brochures etc to educate clients about AAHA Accreditation.
These used to be called PR Kits internally, but we’re now consistently calling them Accred/Accreditation Kits.
Sometimes a practice will order more than $200 worth of merchandise and anything over $205 will need to be paid for by the practice, BEFORE we send the order to RRD to pack and ship.
Here is an example of what we can send to the member (template created under Service Templates in HubSpot)
Subject: Urgent: Payment Required for Accreditation Kit Order (VCA Practice)
Hello,
I trust this message finds you well. We have processed the Accreditation Kit order for [VCA Practice Name], celebrating their AAHA Accreditation status. After applying a $200 credit, there is a remaining balance of $30.
As per VCA's payment protocol, we kindly request that you forward this email along with the attached PDF copy of the invoice to VCA Accounts Payable for processing. In the subject line and body, please reference the VCA practice name and number for accurate tracking.
Thank you for your prompt attention to this matter. Should you have any questions or require further assistance, feel free to reach out.
Welcome to the AAHA family,
(Your Signature)
If you have any feedback on this article, we would greatly appreciate it if you could send it to liana.jensen@aaha.com.